You will enjoy an easy and convenient door-to-door shared ride shuttle service between Narita International Airport and central Tokyo. This great option is suitable for both solo travelers and groups.
Book simple and stress free transportation to and from Narita International Airport (NRT) to enjoy a comfortable, hassle-free shuttle service. Available to and from hotels or Japanese ryokan inns in central Tokyo and Maihama! No additional charges for early morning or late flights, meaning what you see is what you get. Perfect for both solo travelers looking for a great rate and larger groups seeking private transportation. If taking the shuttle from Narita, after you exit the baggage claim, the driver will meet you with a sign. For pick-ups at hotels, you will need to come to the driveway or around the bell desk where the driver will meet you.
What's included
Japanese-speaking driver
Transportation fee
Two (2) suitcases per person and hand carry items. Collapsible strollers are free of charge.
Packages(2)
Group size
Selectable travelers: 1–8
Hop aboard for a simple and easy ride to Narita Airport.
Schedule
Pick-up from requested hotels or Ryokan Inns
*You can use it based on the scheduled departure time of your flight.*
Narita Airport can be used by passengers departing between 8:30 and 23:30, based on the scheduled departure time. *For times outside of these hours, please use an airport taxi or hire car. We apologize for any inconvenience and ask for your understanding and cooperation."
The pick-up time will be informed by the day before the date of use.
The shuttle will pick you up at your hotel, and whisk you to Narita Airport with ease. *We will inform you of the pick-up time by sending it to your registered email address by the day before the date of use.
Drop-off at Narita Airport
Location and Directions
Pick-up available from the following areas: Maihama area, Koto, Edogawa, Sumida, Chuo, Shinagawa, Minato, Chiyoda, Shinjuku, Shibuya, Bunkyo, toshima, Meguro, Taito, Ota, Arakawa Wards
Please be at the hotel entrance / bell desk 15 minutes prior the pick up time.If you don't show up by pick up time, you will not be able to ride the shuttle.(100% cancellation charge is applied) it is set about 3.5 - 4.5 hours prior to flight departure time at hotel. Pickup time is sent by email about 2 - 3 days before the service date to guests directly.
Note: Please make sure that all passengers under 1 booking must be arriving/departing on same flight and same accommodation.
Our staff or driver holds a signboard with GREEN TOMATO logo.
Group size
Selectable travelers: 1–8
Take advantage of an easy way to reach your hotel from Narita Aiport!
Schedule
Pick-up at Narita Airport
*You can use it based on the scheduled arrival time of your flight.*
Narita Airport can be used by passengers arriving between 6:00 and 20:30, based on the scheduled arrival time. *For times outside of these hours, please use an airport taxi or hire car. We apologize for any inconvenience and ask for your understanding and cooperation.
Welcome to Tokyo！
After passing customs, look for the 'Green Tomato' signs and staff, who will escort you to the shuttle.
Drop-off at Guest's Hotel or Ryokan Inn
Location and Directions
From Airport:We start to wait for the guests from 30 minutes after actual arrival time and we wait for 60 minutes.We greet passengers at Arrival Exit after Customs clearance. We leave the airport within 2 hours after actual flight arrival time. If passengers don't show up within 90 minutes after actual arrival time, the reservation will be cancelled as No Show. Our staff or driver holds a signboard with GREEN TOMATO logo.
< LUGGAGE > Free: up to 2 pieces of luggage ( suitcase ) / person + hand carry items. From 3rd suitcase, 2,000 JPY is applied per suitcase. Golf bags are always charged 2,000 JPY / item. Skis, Snowboards and surfboards are not acceptable. ** Folding wheelchair and Strollers are available with free of charge but information in advance is required.
Only the accommodation where you will be staying in the 15 wards of Tokyo and Maihama Area is available. 15 wards in Tokyo include: Koto, Edogawa, Sumida, Chuo, Shinagawa, Minato, Chiyoda, Shinjuku, Shibuya, Bunkyo, Toshima, Meguro, Taito, Ota, and Arakawa If you would like to specify other location as drop-off point, please use Private Transfer Service.
Apartment(called Minpaku), Capsule hotel and Guest house are not available. Please check the list of hotels from this PDF. *The information is accurate as of April 15, 2024, and is subject to change without prior notice.
Because this is shared shuttle transfer service, you might need to wait other passengers at airport. Please refrain to ride with animals. If you intend to ride with service dog, please contact us in advance.
Please inform whether you have Golf bag in advance. If you don't inform it, and there is not enough space to keep them on the day, please arrange delivery service by yourself.
If you intend to ride with service dog or travel with wheelchair, please contact us in advance. We don't stop by passengers' request. You cannot specify vehicle type, driver language and pickup time.
There is space for luggage such as suitcases in the car but please be sure to bring valuables such as mobile phones, cameras, computers, tablets, and precision instruments as hand luggage. We ask for your understanding and cooperation so that your valuable luggage will not be damaged or lost. When there is no our intention or negligence, and it is damage caused by you not carrying them as hand baggage, we will not be held responsible for any things.
Please make sure that all passengers under 1 booking must be arriving/departing on same flight and same accommodation.
Child seats and toddler car seats are not available and cannot be set on the cars.
Please be at the hotel entrance / bell desk 15 minutes prior the pick up time. If you don't show up by pick up time, you will not be able to ride the shuttle. (100% cancellation charge is applied) Pick-up time is set at 4 - 4.5 hrs. before your flight departure time. (We will inform you in advance and You cannot specify it) We will inform hotel pickup time by the day before the service by email. [A]
Narita Airport can be used by passengers arriving between 6:00 and 20:30, based on the scheduled arrival time. We will wait for you at arrival exit after customs clearance from 30 minutes after the flight actual arrival time with a Green Tomato logo on a signboard. [B]
We will be leaving the airport within 2 hours from flight actual arrival time. If you don't show up within 90 minutes, your reservation will be cancelled. (100% cancellation charge is applied) Due to limited time at the airport, after meeting with our staff, you are allowed to go to the restroom, money exchange, smoking, buy a SIM card at vending machine and also allowed to pick-up Wi-Fi and mobile phones (reserved in advance ONLY) [B]
Please remember that JR Pass exchange is prohibited for shared shuttle transfer. Only the accommodation where you will be staying in Central Tokyo and Maihama Area is available. [B]
Additional notes
Amendment and Cancellation fees are applied based on / in Japan time ( UTC +9 )
The vehicle images are for illustrative purposes only. Please note that the actual vehicle used may differ depending on the circumstances on the day.
If flight is delayed and the flight arrives at the airport on the same day, we can correspond without charge.
Please note that if any of the following changes occur, the reservation will be canceled. *If passengers need a new transfer they should re-book, but the availability is not guaranteed.(The cancellation charge is applied according to the cancellation policy.) ・Flight delayed(arrives the airport the next day) ・Flight Changed by airline ・Flight changed by airline (Arrival/departure time outside of Shuttle operation hours) ・Flight changed due to delayed/cancelled connection flight
If the flight is changed due to bad weather and our service is no longer needed, we will issue a refund. However, you will need to make a new reservation (availability is not guaranteed).
If there is no availability or if passenger don’t agree to pay the fee to us, we advise bus, train or taxi.
if we are not notified with new information and if we carry out the original booking, then it will be charged due to client NO-SHOW.
[Important: Emergency Contact Information]
<Registration of Phone Number> To prepare for urgent situations such as flight changes, traffic congestion, or service disruptions due to severe weather—please ensure you provide a mobile phone number where you can be reached on the day of your service.
<For Guests Staying at APA Hotels> Please be advised that APA Hotels do not connect external calls to guest rooms. If you do not provide a direct phone number, we will be unable to contact you in case of an emergency. When staying at an APA Hotel, you must provide a direct mobile phone number. Please note that we cannot be held responsible for any issues (such as missing your shuttle) that arise from a lack of contact information.
Driver arrives at hotel about 10 – 15 minutes before the pickup time, so we wait for customers 10 – 15 minutes. If there is traffic jam and driver cannot arrive at hotel as scheduled, we will inform you through your hotel promptly. [A]
We cannot accept change of pickup time due to customer's personal preference. [A]
Pickup Hotel changes is not possibleIf need a change, passengers need to cancel & re-book, but the availability is not guaranteed.(The cancellation charge is applied according to the cancellation policy.) [A]
We will wait for the customers at the arrival exit for 60 minutes with a Green Tomato logo on a signboard from 30 minutes after the flight actual arrival time. For example: If flight actual arrival time is 7:00, our staff or driver will wait for the customers at 7:30 – 8:30. [B]
If customers show up earlier than original booking and if there is availability, we can correspond without charge. For example : customers show up at terminal 1 at 13:00 but they show up at terminal 2 at 9:00 suddenly without notification. If there is availability, there is no problem. [B]
If customers show up later than original booking, original booking was already cancelled as No-Show and 100% charge is applied, so we will explain it to customer and we will accept cash directly, if there is car availability. If there is no availability or if customers won't pay the fee to us, we advise bus, train or taxi. [B]
Arrival Transfers : Operation hours are 06:00Hrs - 20:30Hrs based on ETA.For transfers with flight ETA before and after operation hours, please use ourAirport Taxi GREEN TOMATO service. [B]
[A]Applies to: Shuttle To Narita Airport - Shared Ride
[B]Applies to: Shuttle From Narita Airport - Shared Ride
Operated by
GREEN TOMATO Co., Ltd.
Cancellation policy
Free cancellation until your booking is confirmed.
2-3 business days before (local time): 50%
Less than 2 business days before / No-show: 100%
Reviews
4.80
38 reviews
532
43
33
20
10
Guest photos1
Good Service
Posted Date: 2013/09/05
Courtney
Driver picked me up earlier than expected which was great. I got to Narita Airport with extra time to spare and pick up last minute souvenirs.
Reply from GREEN TOMATO Co., Ltd.
Thank you for your message. I will tell to the driver. Will keep to make every effort to be able to provide best services for every traveler. Thank you and Best regards, ai kaneko (General Manager of Global Sales Division/GREEN TOMATO Co., Ltd.)
Reasonable prices
Posted Date: 2016/04/10
Shawn
It had reasonable prices but be prepared to wait since it is a shared shuttle so you may have to wait a little while before leaving if they have more pick ups for the day. Had to wait 45-1hr for the next party to come in
Reply from GREEN TOMATO Co., Ltd.
Dear Shawn,
We are highly appreciated with you & your feedback. Which is gives us more encouragement to improve our service more punctual, reliable and convenient.
Please contact or email us whenever if you have any inquiries for any place in Japan.
We are waiting for your next booking.
Best regards, Jyoti GREEN TOMATO
Prompt and fast but wrong hotel
Posted Date: 2019/05/01
Stew Mahoney
The pick up was prompt and fast but the driver left us around the corner, not in front of a hotel but it was the wrong hotel. We had to drag our luggage to the next block to the correct hotel.
Shuttle to Narita Airport from Shinjuku, Tokyo
Posted Date: 2017/11/24
Janice Hobby
Driver arrived early at our hotel, only 2 of us in the van. Van spotless, driver took our bags down in the lift for us, the drive to Narita airport, takes about 3-4 hrs, lucky we did not have any other pick- ups, so glad to have plenty of time to get there for our checkin. Recommend this service to anyone.
Reply from GREEN TOMATO Co., Ltd.
Dear customer, Thank you for your kind words. This is a big motivation for us. Customer's reviews also make us to improve our service in order to fulfill their expectations and always provide the best transfer services as possible. Thank you very much and we will expect to serve you again the next time you come to Japan. Best regards,Jyoti GREEN TOMATO
Best and comfortable way to get to the airport
Posted Date: 2018/05/05
May
Picked up from our hotel. Luggage taken cared of. Driver very nice and a safe driver.
Reply from GREEN TOMATO Co., Ltd.
Dear May, Thank you for your kind words. We hope you enjoyed your stay. Please, come again!
Best Regards, Green Tomato
They did everything they said they would.
Posted Date: 2019/08/25
John Reid
Being met off the plane was excellent. There was a clear sign showing my name and we did not have to wait long for the mini-bus to depart. We went to one other hotel before ours.
For going home, we were picked up at 4.45 and there was no-one else in the mini-bus. All went well except that we arrived at the airport about an hour before the check-in opened and all the shops were still shut. It would have been better to have been collected a bit later.
Reply from GREEN TOMATO Co., Ltd.
Thank you for your review. I hope you enjoyed your holiday in Japan. About being early, we deeply apologize for the inconvenience. We are currently working on that matter to prevent such cases in future.
To downtown Tokyo from Narita airport
Posted Date: 2013/12/05
Russ
Very prompt and friendly service. Highly recommend.
Reply from GREEN TOMATO Co., Ltd.
Thank you for your kindly message. We will convey it to the driver surely. When you come to Japan in the future, please use our service again! ai kaneko/GREEN TOMATO
Airport Ride
Posted Date: 2014/02/08
Russ
Very pleasant and efficient way to the Narita Airport. Driver was prompt and courteous.
Reply from GREEN TOMATO Co., Ltd.
Thank you for kindly message. We will convey it to the driver. If you have a chance to come to Japan again, please use our transfer service. We will provide high quolity service as a travel agency in Japan. Thank you and Best regards, ai kaneko
Excellent Service
Posted Date: 2014/04/28
Gus
Chauffeur arrived outside our hotel earlier than expected. Gladly, he greeted us and carried our luggage in the van. The van is clean, huge and comfortable, more than enough for us 4 adults and 1 toddler and all of our luggage. The driver is courteous, drives very carefully and safely, that I fell asleep. We arrived at Narita airport earlier than expected, which gave us an opportunity to do some last minute duty free shopping.
Reply from GREEN TOMATO Co., Ltd.
Thank you for using us. We are happy to hear that. We will keep our effort to provide quality service. If you have next chance in the future, please use our service
Superb
Posted Date: 2014/04/29
Gus
Upon exit at Narita Airport, chauffeur is already waiting for us with my name on a plaque card. Courteously, he helped us carry our luggage with a trolley. Van was huge and clean. More than enough for the 4 of us adults and a toddler. He drives carefully and safely. There was free Wifi on board. Got to our destination on time.
Reply from GREEN TOMATO Co., Ltd.
Thank you for your kindeness message. We will convey it to the driver. If you have a chance again, please use our service. Thank you and Best regards, GREEN TOMATO Co., Ltd.
amazing service
Posted Date: 2015/02/02
Aalia Kara
We booked the pick up service and it happened that we had to arrive in Tokyo 2 days earlier. I informed veltra by email 12 hours before my arrival and they were kind enough to arrange for the pick up at such short notice. As we got out of customs we saw our driver waiting for us with our name tags. He was extenely sweet and helpful. He was very patient and guided us to currency exchange and waited while we got done. The drive from the airport was long but not boring as the driver took interest an… We booked the pick up service and it happened that we had to arrive in Tokyo 2 days earlier. I informed veltra by email 12 hours before my arrival and they were kind enough to arrange for the pick up at such short notice. As we got out of customs we saw our driver waiting for us with our name tags. He was extenely sweet and helpful. He was very patient and guided us to currency exchange and waited while we got done. The drive from the airport was long but not boring as the driver took interest and showed us all the places that were passing by. He was very informative and hospitable! Thank you veltra for your support :)
Reply from GREEN TOMATO Co., Ltd.
Dear Customer, Sorry for late reply. Thank you very much for your message. We are very happy to heaer it. We will convey your message to the driver. If you have a chance in the future, please use us again. Best regards, ai / GREEN TOMATO
very good-!
Posted Date: 2015/04/14
Kim
Great experience-! Save your time and comfortable.
Reply from GREEN TOMATO Co., Ltd.
Thank you for your message. We are very happy to hear it. If you have next chance in the future, please use us again. Best regards, ai / GREEN TOMATO
Couldn't have been better
Posted Date: 2017/03/19
ERT-Washington, DC
The driver arrived early, was extremely courteous, and knew some English. The vehicle was very nice and tidy. Ride to airport was pleasantly uneventful. Bear in mind, these are shared rides. We traveled quite a way across the city to reach the other passenger who was going out to the airport, but arrived at Narita in plenty of time to catch our intercontinental flight. Since one normally walks and rides the Metro in Tokyo, it can be interesting to see some of the city by car. I would recommend t… The driver arrived early, was extremely courteous, and knew some English. The vehicle was very nice and tidy. Ride to airport was pleasantly uneventful. Bear in mind, these are shared rides. We traveled quite a way across the city to reach the other passenger who was going out to the airport, but arrived at Narita in plenty of time to catch our intercontinental flight. Since one normally walks and rides the Metro in Tokyo, it can be interesting to see some of the city by car. I would recommend the service highly.
Reply from GREEN TOMATO Co., Ltd.
Dear customer, Thank you for your kind words. This is a big motivation for us. Customer's reviews also make us to improve our service in order to fulfill their expectations and always provide the best transfer services as possible. Thank you very much and we will expect to serve you again the next time you come to Japan.
Shuttle service from narita
Posted Date: 2017/08/19
Chibichanga
There was a slight difficulty in finding the reps for green tomato shuttle. Once we got on the shuttle, it was a hassle free and comfortable ride into Tokyo and our hotel. We forgot to make reservations for our return to narita so we took the airport limousine service (bus). It took much longer since we stopped at so many hotels and it cost only 1000 yen less. Definitely recommend the shuttle over train or bus.
Reply from GREEN TOMATO Co., Ltd.
Dear Chibichanga We are highly appreciated with you & your feedback. Which is gives us more encouragement to improve our service more punctual, reliable and convenient.
Please contact or email us whenever if you have any inquiries for any place in Japan.
We are waiting for your next booking.
Best regards, Jyoti GREEN TOMATO
Excellent service
Posted Date: 2017/09/12
Dannie
My wife and I arranged transport to Narita Airport. They were on time, courteous and drove us in a professional manner. We would definitely recommend this service.
Reply from GREEN TOMATO Co., Ltd.
Dear Dannie
We feel happy that you liked our service and we appreciate so much your comment. Your feedback gives us more encouragement to improve our service.
We hope to serving you again.
Best regards, GREEN TOMATO Fukuhara
A great ride
Posted Date: 2017/09/30
Mary K, USA
Our driver arrived before the scheduled time. He was professional and courteous. The van was immaculate. It was to be a shared ride but the other couple cancelled. We enjoyed the ride to the airport and arrived in plenty of time for our flight. We would definitely use this company again for our future trips. Thanks to all you organized our transportation.
Reply from GREEN TOMATO Co., Ltd.
Dear Mary K, We are highly appreciated with you & your feedback. Which is gives us more encouragement to improve our service more punctual, reliable and convenient.
Please contact or email us whenever if you have any inquiries for any place in Japan.
We are waiting for your next booking.
Best regards, Jyoti GREEN TOMATO
Hotel to Airport
Posted Date: 2017/10/30
Ron weddle
Outstanding - Green Tomato is a class act - very professional - would recommend highly
Reply from GREEN TOMATO Co., Ltd.
Dear customer, Thank you for your kind words. This is a big motivation for us. Customer's reviews also make us to improve our service in order to fulfill their expectations and always provide the best transfer services as possible. Thank you very much and we will expect to serve you again the next time you come to Japan.
Best regards, Jyoti GREEN TOMATO
Green Tomato
Posted Date: 2017/11/04
Ron weddle
Very pleasant experience. Van was clean - driver courteous - was prompt
Reply from GREEN TOMATO Co., Ltd.
Dear customer, Thank you for your kind words. This is a big motivation for us. Customer's reviews also make us to improve our service in order to fulfill their expectations and always provide the best transfer services as possible. Thank you very much and we will expect to serve you again the next time you come to Japan. Best regards,Jyoti GREEN TOMATO
Narita - shinjuku transfers
Posted Date: 2017/11/07
CLM
We arrived at Narita airport last November 1, and a representative from green Tomato met us and guided us to our driver immediately. The driver was polite and made sure we were comfortable during the ride going to Tokyo.
Shared shuttle from Tokyo Narita Airport to Central Tokyo
Posted Date: 2017/12/03
EKrau
Excellent service which I can highly recommend and will definitely use again.
Reply from GREEN TOMATO Co., Ltd.
Dear customer, Thank you for your kind words. This is a big motivation for us. Customer's reviews also make us to improve our service in order to fulfill their expectations and always provide the best transfer services as possible. Thank you very much and we will expect to serve you again the next time you come to Japan. Best regards,Jyoti GREEN TOMATO
