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Electric Wheelchair Rental Service at Narita International Airport Terminal 1, South Wing 1F

4.00· 2 reviews

Highlights

  • Limited Time: One-way (drop-off) returns available (4/22–9/30) ※One-way returns not available for myride

What to expect

Rent a Electric Wheelchair at Airport. Convenient service available right after arrival—start your trip smoothly and head straight to sightseeing!

What's included

  • Rental fee

Packages (4)

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Restrictions

  • For individuals weighing up to 100 kg, including any carried items. [A]
  • For individuals weighing up to 115 kg, including any carried items [B]

What to bring

  • Identification (such as a driver’s license, passport, student ID, or My Number card) is required.
    Please note that the identity of the person who made the reservation will be verified.

Other requirements

  • Please review the terms and conditions before making a reservation.
  • ・We strongly recommend purchasing travel insurance and/or personal liability insurance prior to your trip to prepare for any unforeseen circumstances. Please make sure to review the details of your coverage before departure.
    Please also note that in the event of intentional damage, loss, or theft of the rental device, repair or replacement costs will be charged separately.
  • Please refer to the product manual here.
  • Important Notice: Liability When Using the “MoVA” Rental Device
    Please read the following carefully before using the MoVA rental device:
    ・Any injuries or accidents that occur while using the rental device are the sole responsibility of the user.
    ・If damage or harm is caused to a third party (e.g., injury to another person or damage to property) while using the rental device, the user will be held fully responsible. [A]
  • ● Insurance Included in Rental Fee

    Basic insurance covers:
    Death/disability: ¥5,000,000
    Hospital: ¥3,000/day
    Outpatient: ¥2,000/day
    Third-party damage or injury: up to ¥300 million

    Also includes legal support and compensation for victims (up to ¥500,000 per person).

    User is responsible for any damage beyond coverage or caused by intentional acts or rule violations. [B]

Additional notes

  • If you wish to change your reservation, please cancel your current booking and make a new one.
  • Optional insurance is available. We encourage customers who wish to be prepared for unexpected issues to consider adding coverage.

    http://t-o.tmnf.jp/t/28128214T9021000000000000ANAFACILITIESCOMPANYLIMITED&cd1=1
  • In the event of intentional damage, loss, or theft, you will be charged for the repair or replacement costs.
  • If the item is out of stock or if you wish to make a group reservation, please contact us at the email address below:
    s.mova@anahd.co.jp
    Please note that we may not always be able to accommodate your request.
  • he color of the rental item may differ from the photos.
  • [Cancellations Due to Flight Delays or Cancellations]
    We can handle flight delays and cancellations during business hours.
    If your flight is delayed or canceled outside of our counter’s operating hours, your reservation will be automatically canceled.
  • 【Emergency Contact Information】
    For inquiries regarding the device:
    070-7368-7207
    080-2170-2304
    *Available on weekdays from 9:00 AM to 6:00 PM
    English support: Not available [A]
  • To receive a full refund, please obtain a delay or cancellation certificate and send it via email to the booking and payment operator (Veltra).
    After logging into the VELTRA website, please contact us through the inquiry form found in your booking history on My Page. [A]
  • 【Emergency Contact Information】
    For inquiries regarding the device:
    0120-696-527
    *Available on weekdays from 9:00 AM to 18:00 PM
    English support: Not available [B]
[A] Applies to: Electric Wheelchair（myride ③）
[B] All packages except: Electric Wheelchair（myride ③）

Operated by

ANA HOLDINGS INC.

Cancellation policy

Free cancellation until your booking is confirmed.

  • The day before (local time): 50%
  • On the activity day / No-show: 100%

Reviews

4.00
2 reviews
51
40
31
20
10
Very tourist friendly!
Posted Date: 2026/07/13
Amru
This was our first time in Japan and I was traveling with an elderly mother who had limited mobility. I came across the wheelchair service that was offered at the airport and felt it would help my mother navigate. The electric wheelchair was very easy to use and super convenient. Portable and we were able to even ride on slightly uneven terrains, like bumpy roads and lawns. My mother was very happy about this and we were able to show her the beauty of Japan, because of this wheelchair.

The servi… This was our first time in Japan and I was traveling with an elderly mother who had limited mobility. I came across the wheelchair service that was offered at the airport and felt it would help my mother navigate. The electric wheelchair was very easy to use and super convenient. Portable and we were able to even ride on slightly uneven terrains, like bumpy roads and lawns. My mother was very happy about this and we were able to show her the beauty of Japan, because of this wheelchair.

The service at Narita was also good. We had a slight issue with the payment as tourists and they helped us immediately with it.

전동 휠체어
Posted Date: 2026/01/26
dodo
전동 휠체어를 빌려는데 시간이 조금 걸렸어요.. 예약까지 하고 갔는데, 한 20분은 기다린 거 같아요. 충전도 30%밖에 되어있지 않아서 하루는 거의 날렸어요. 하루에 5만엔으로 싸지 않은 가격인데에 비해 아쉬웠어요. 하지만 직원들은 친절했습니다.
Reply from ANA HOLDINGS INC.
소중한 의견을 주셔서 감사합니다.
이용에 불편을 드려 진심으로 죄송합니다.
남겨 주신 의견을 바탕으로 더 나은 서비스를 제공할 수 있도록 개선하겠습니다.
추가로 전달해 주실 말씀이 있다면 언제든지 알려 주십시오.

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