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【Shinjuku Counter】WiFi Router Rental with Easy Pick-up and Return

4.70· 84 reviews

Highlights

  • Enjoy unlimited data with WiFi！Pick up at the Shinjuku Counter !
  • Return your device at major Japanese airports, via delivery, or at the Shinjuku store
  • Share your WiFi connection with multiple device !
  • Stay connected even in areas with limited free WiFi spots
  • Set up easily by turning on the router and entering the password

What to expect

What is a Mobile WiFi Router?

A device allowing you to use the Internet on your smartphone, tablet, etc. by connecting to the local mobile phone network. By connecting to the local mobile phone network, you can enjoy the Internet as usual without incurring expensive overseas roaming fees.


You can share with others!:

It is also possible to share with your friends and family as you can use several smart phones or computers with one WiFi router.

What's included

  • Pocket Wifi Router
  • Charger cable
  • Instruction Manual
  • Storage Pouch

Packages (3)

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Restrictions

  • Connection speeds and signal strength may vary by location. Includes unlimited data.

Additional notes

  • Please note that you may not shorten your plan after you receive your Pocket WiFi.
  • Should your Pocket WiFi arrive damaged, please report this immediately upon receipt and we will replace it for free.
  • Additional fees will be charged for loss, damage, and for delay of return.
  • 【Return Airport Counters】

    < Osaka >
    - Kansai International Airport Terminal 1 Building
    [Location]
    Terminal 1, 1F International Arrivals Lobby
    "Global WiFi x NINJA WiFi" Counter
    [Business Hours]
    6:30 a.m. ~ 10:30 p.m.
    *Return Box Available
  • < Nagoya >
    -Chubu Centrair International Airport Terminal 1
    [Location]
    Terminal 1, 2F Access Plaza "Global WiFi x NINJA WiFi" Counter
    [Business Hours]
    6:30 a.m. ~ 8:00 p.m.
    *Return Box Available

    -Chubu Centrair International Airport Terminal 2
    [Location]
    Terminal 2, 2F Departure Lobby
    "Global WiFi x NINJA WiFi" Counter
    [Business Hours]
    10:00 a.m. ~ 3:00 p.m.
  • < Sapporo >
    -New Chitose Airport International Terminal Building
    [Location]
    International Terminal, 2F Arrivals Lobby
    "Global WiFi x NINJA WiFi" Counter
    [Business Hours]
    8:00 a.m. ~ 7:00 p.m.

    -New Chitose Airport Domestic Terminal Building
    [Location]
    Domestic Terminal, 1F Arrival Lobby
    "Temporary Baggage Storage/Baggage Delivery Services" Counter
    [Business Hours]
    7:00 a.m. ~ 8:00 p.m.
  • < Fukuoka >
    - Fukuoka Airport
    [Location]
    International Terminal, 1F Arrival Lobby
    "Global WiFi" Counter
    [Business Hours]
    7:00 a.m. ~ 9:30 p.m.
    *Return Box Available

Recommendations

  • More details on the Yamato Transport counters can be found on the URL listed on your voucher.
    http://www.kuronekoyamato.co.jp/en/tourist/airport/

Operated by

Vision Co., Ltd.

Cancellation policy

Free cancellation until your booking is confirmed.

Reviews

4.70
84 reviews
564
414
34
21
11

Guest photos 32

Awful product, 6h battery life only, cable faulty
Posted Date: 2019/08/25
Joan
Waste of money, could barely use it while in Japan.
Faulty charging cable and when manage to charge, battery life only half day
Find another provider
Pocket wifi rental for 3 days
Posted Date: 2015/08/08
Imee
Hi! The transaction process went smooth - delivery was also timely. However, we were not happy with the fluctuating connection experienced in different areas of Tokyo. It was very frustrating because we rented a pocket wifi to make our travel easier - but it did not happen.

Would not recommend.
Reply from Vision Co., Ltd.
Thank you for choosing our service.

We would like to apologize for the inconvenience you had experienced.

We would like to let you know that there are some cases you may experience low connection or difficult to connect through WiFi, such as crowded places, bad weather condition, or if you are staying in the highest building.

we understand that it was difficult for you to connect WiFi, so you cannot contact us while you were traveling in Japan.

Again, we are very sorry for the inconvenience it may c… Thank you for choosing our service.

We would like to apologize for the inconvenience you had experienced.

We would like to let you know that there are some cases you may experience low connection or difficult to connect through WiFi, such as crowded places, bad weather condition, or if you are staying in the highest building.

we understand that it was difficult for you to connect WiFi, so you cannot contact us while you were traveling in Japan.

Again, we are very sorry for the inconvenience it may cause you.

We are doing to try our best in the future to give costumer a very good service.

Thank you very much for your valuable feed back,and we all appreciate it.

We are hoping for your kind consideration and happy to serve you again.

Best regards,
Pretty OK But could not use it all day
Posted Date: 2016/04/28
Lily
I could log my sister and my phones but then the battery would drain if we used it all day so I would have to shut it off and on or else the router would get super hot. I have to say though, this has been a lifesaver for our trip because addresses are very hard to find in Tokyo!.
Pocket wifi
Posted Date: 2017/04/06
Benzon kho
Sorry to say that I find it very difficult to pick up the item because of the language barrier. Secondly, the postal name was not included in in the voucher that's why I have to inquire every postal booth in the airport terminal. Anyway, the good thing was, I find it very useful, especially when I was left behind during our train trip, I was able to call my friend to guide me where to embark.
Good connection, bad battery
Posted Date: 2019/08/11
Mahinda
Pick-up (at Narita T1) was fine, albeit without any instructions on how to use the device -- I think QL Liners are really just a delivery service. The device was also set to Japanese so I had to figure out how to get it to English -- which took a while.

Having used it for 4 days now, the connection has been excellent, as has the WiFi performance. Our only issue is that the battery life isn't great -- 5 hours max, really, so we have to carry a powerbank if we're out all day. I think the device mig… Pick-up (at Narita T1) was fine, albeit without any instructions on how to use the device -- I think QL Liners are really just a delivery service. The device was also set to Japanese so I had to figure out how to get it to English -- which took a while.

Having used it for 4 days now, the connection has been excellent, as has the WiFi performance. Our only issue is that the battery life isn't great -- 5 hours max, really, so we have to carry a powerbank if we're out all day. I think the device might be a little old.
Easy pick-up/drop-off
Posted Date: 2020/02/01
Keiko
It was super easy pick up and drop off at Narita airport. The device was small enough to fit in my purse and convenient to bring anywhere I went.
Though battery life was kind of short. I connected two devices. It was 10% by early afternoon. So I had to carry my backup battery charger which is heavy... I recommend to carry light back up battery with you.
The connectivity was not as steady as I expected. It may be the issue with SoftBank server. Sometimes very fast, sometimes super slow. Sometime… It was super easy pick up and drop off at Narita airport. The device was small enough to fit in my purse and convenient to bring anywhere I went.
Though battery life was kind of short. I connected two devices. It was 10% by early afternoon. So I had to carry my backup battery charger which is heavy... I recommend to carry light back up battery with you.
The connectivity was not as steady as I expected. It may be the issue with SoftBank server. Sometimes very fast, sometimes super slow. Sometimes the device rebooted by itself.
Overall, I gave three stars because of the battery life and connectivity. But the cost was very reasonable and pick up/drop off was very convenient.
Reliable and Fast Internet anywhere in Tokyo
Posted Date: 2014/04/29
Gus
Hassle free pick up from our hotel's lobby.
We stayed connected while touring around Tokyo, even inside the trains. Battery life was amazing that lasts for 1 whole day. Even though Tokyo has lots of free wifi hotspots, it is very handy to bring along your own wifi, it's not so expensive after all. Speeds come up to 30 mbps.
Hassle free return also through any convenience store.
Reply from Vision Co., Ltd.
Hello Gus,
Thank you for choosing our service.
We are glad to hear you enjoyed your time in Tokyo.
Thank you for your kindly feedback , we are looking forward to servicing you again.
Best Regards,
Wei
Very convenient
Posted Date: 2015/07/07
Tokyolover
WiFi worked great in Japan. It was delivered to my parent's house and return it to nearest postal place. There is no extra charge for delivery. Including returning it.
Reply from Vision Co., Ltd.
Thank you for using our service. We hope to see you again soon. :)
Very useful device when traveling in Japan
Posted Date: 2015/09/20
Yna Cuartero
We rented Veltra's pocket wifi for 7 days. we asked that it be dropped off in our hotel. however, upon arriving in the hotel, we were informed by the front desk person that it has not arrived yet (that was around 11am). I was actually expecting that it will be there when we arrived, so this was quite disappointing for me. however, when our time for our check in has come, the receptionist handed it to me already (around 1pm), so i was happy already.

it was very useful especially when navigating ar… We rented Veltra's pocket wifi for 7 days. we asked that it be dropped off in our hotel. however, upon arriving in the hotel, we were informed by the front desk person that it has not arrived yet (that was around 11am). I was actually expecting that it will be there when we arrived, so this was quite disappointing for me. however, when our time for our check in has come, the receptionist handed it to me already (around 1pm), so i was happy already.

it was very useful especially when navigating around Japan. it helped us check the right routes to take. it was able to save us when we almost got lost when we accidentally missed our train stop.

We were not able to use the device however for one day because there was no signal. this was in Koyasan. Not a big deal however, because the place was small and we did not need it much for navigation.

The drop off was also very easy - we just left it in a box in their small booth in KIX airport.

Overall, we will still use Veltra when we go back to Japan.
EXCELLENT POCKET WIFI THAT GETS ME CONNECTED TO INTERNET EVERYWERE AND ANYTIME
Posted Date: 2015/10/22
JOE015
I can't wait to write this review. The pocket wifi is amazing work of technology. It is so simple and yet powerful stuff. I am a wonder to myself and to get connected to Internet everywhere I go within the city. I don't have to rush back to my hotel for anything ( especially alongside my power bank). Once I hit the road, the hotel people never see my back until close to midnight. Yet, this pocket wifi never looses its power. Thank you and thank you. It makes my holiday a memorable one.

I highly … I can't wait to write this review. The pocket wifi is amazing work of technology. It is so simple and yet powerful stuff. I am a wonder to myself and to get connected to Internet everywhere I go within the city. I don't have to rush back to my hotel for anything ( especially alongside my power bank). Once I hit the road, the hotel people never see my back until close to midnight. Yet, this pocket wifi never looses its power. Thank you and thank you. It makes my holiday a memorable one.

I highly recommend this Pocket wifi to anyone that want to have a fun filled holiday .

Unfortunately after my above review, my bag was stolen and this pocket wifi was one of the items lost. The company charged me ¥31000 for the lost router! Please keep the router securely at all times.
Very convenient
Posted Date: 2016/01/10
Tokyolover
Shipped it to me on time and easy to ship it back.
The price can be lower.
great wifi rental deal
Posted Date: 2016/01/10
AWAT
This is the second time we used this rental service, & altho we encountered some hiccups on our 1st time, everyone was so gracious & helpful in trying to resolve the situation that we ordered again. Plus, it really is a good deal compared to other services. This time around, there were no problems except for some due to Japan's spotty wifi service & not this rental - you will encounter some areas that are difficult to get wifi, but this will likely happen with any mobile wifi. We will likely … This is the second time we used this rental service, & altho we encountered some hiccups on our 1st time, everyone was so gracious & helpful in trying to resolve the situation that we ordered again. Plus, it really is a good deal compared to other services. This time around, there were no problems except for some due to Japan's spotty wifi service & not this rental - you will encounter some areas that are difficult to get wifi, but this will likely happen with any mobile wifi. We will likely order this again on our next trip to Japan.
Service was good, but the WiFi dies so quickly...
Posted Date: 2016/03/24
C.S.
My trip was scheduled at the very last minute for my business, and I requested this device right away. But it took a few days for them to process my request, and I had to go without it for the first 2.5 days. It finally arrived on my 3rd day of this trip in the afternoon.

The device worked well, but it dies so quickly. After it was fully charged, it can work about 4, 5 hours depending on how much you use it. I felt like that was too short. I own a pocket WiFi (hot spot) in the U.S., and th… My trip was scheduled at the very last minute for my business, and I requested this device right away. But it took a few days for them to process my request, and I had to go without it for the first 2.5 days. It finally arrived on my 3rd day of this trip in the afternoon.

The device worked well, but it dies so quickly. After it was fully charged, it can work about 4, 5 hours depending on how much you use it. I felt like that was too short. I own a pocket WiFi (hot spot) in the U.S., and that lasts all day. So I was really disappointed about it.

The return process at the airport was very simple and easy. I appreciate that because I had a lot stuff to carry with me.

I would say this plan was good overall because of the price. I paid about $60 for 10 days, and it was cheaper than other options I had.
Should be on your packing list to Japan....
Posted Date: 2016/09/30
opm
Good signal throughout Tokyo except when you are in subway stations. Mailed to hotel and ready for use right after checked in. Save you lot of times finding direction if you are not fluent in Japanese. My party had 2 iphones signed into the mobile wifi. The power lasted around 6-8 hrs depending on usage. Easy return, just drop off at Haneda International Terminal on the 2nd Floor. Will definitely rent again if going to Japan in the near future.
Pocket Wiifi
Posted Date: 2017/03/15
Nic
Pick ups and returns are always confusing as I don't know which counter to go to (Global wifi? Ninja wifi? something else?), especially after the long flights or running late to get on board.
Other than that, pleasant and helpful people at the counter, connections are mostly good (sometimes you have to restart the router or it stops working), and affordable. It's a must traveling in Tokyo!
Great Wifi
Posted Date: 2017/05/07
Yoshi
This is second time to use pocket WIFI from Veltra.. I really enjoy this service especially in Japan .
My home town in Hokkaido, and mother have no internet, so this pocket wifi is so important for me to keep in touch with family in US. Thanks to Veltra :-)
Thank you!
Posted Date: 2018/05/05
Bosco
We didn’t receive the WiFi on time so I email to veltra. They send me another WiFi for free. We ended up three WiFi from original order and extra one.
Thank you for quick support.
Good connection while in Tokyo!
Posted Date: 2018/07/20
Chel-C
We rented a router during our stay in Tokyo and it provided decent connectivity. The only thing we didn't realize is the more devices which are connected to the router drains the battery faster. So if you're planning on having multiple devices hooked up to the same router, ensure you have a back-up power source if you plan on being out and about for long periods of time.
Good choice
Posted Date: 2019/11/11
PSG1
Good experience overall with easy pick-up and smooth usage - went to some more remote regions and it worked very well.
Exactly As Expected
Posted Date: 2019/11/12
UStraveler
Was able to obtain the router with little hassle, easy location for pick up. Had some issues using it on the Shinkansen but was able to log on to the free wifi available on the bullet trains. Would recommend. Much cheaper than other options seen online.

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